Chat agent
Ask in plain words.The answer brings its sources.
Feedly has an agent that reads your feedback and answers questions about it the way an analyst would: the finding first, then the numbers, and under them the customer quotes with a date and a platform, so the finding can be checked rather than taken on trust.
Asked in plain words — there are no filters to build.
why are delivery complaints up in Kazan
Reading 30 days of feedback
- Yandex Maps1,204
- Telegram388
- Ozon241
- 6 more sources512
- total 2,345 · 30 days
What an answeris made of
Answers assemble in the same order every time, and the order is not cosmetic: each block is the evidence for the one above it.
Couriers have started leaving parcels at the door without calling.
Since 12 August it has come up 68 times — 3.2× more often than usual.
"The courier never called, just dropped the box by the door — lucky I was home" Yandex Maps · 14 August · 2 of 5
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1The finding
One sentence on what happened, in the words a person would use — this is the part that gets carried into the room.
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2The numbers
How many times, and how much more often than usual. "Usual" is your own previous period, not an abstract benchmark.
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3Neighbouring themes
The themes beside it over the same window, so you can tell whether this one rose or everything did. Here packaging falls while delivery climbs.
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4The source
A live quote with platform, date and rating. It takes a minute to check by hand — which is what separates an answer from a paraphrase.
What is visiblein a single review
The very review quoted in the answer above. The agent does not read prose — it reads this.
01Text
"The courier never called, just dropped the box by the door03 — lucky I was home"
02Source
03Themes
04Sentiment
−0.64negative
05Meta
CityKazanTypemap reviewIn window12–14 August
None of this is tagged by hand. Theme, sentiment, platform and date are attached the moment the review lands, which is why a question takes seconds rather than an analyst’s evening.
How muchthat actually is
Two identical fields of dots. Only the price of a dot changes — and in the second one the answer is visible.
Feedly has processed more than 2,000,000 reviews. For this question the agent read 2,345 of them — and in 68 the customer says the order was left at the door.
What happens betweenthe question and the answer
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01/04
It reads the question
Topic, place and period come out of the phrasing: delivery, Kazan, the last 30 days. If something is missing it asks rather than guessing quietly.
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02/04
It goes to your feedback
Not to the web and not to a shared corpus — to the reviews, tickets, call transcripts and survey answers your own account has collected, each already tagged with a theme, a sentiment and a platform.
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03/04
It counts rather than estimates
Mentions over the period, the delta against the one before, the split by platform and location. The number in the answer is the result of a query against your data, not a figure a language model produced.
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04/04
It writes the answer and attaches the evidence
The model writes the sentence; the facts underneath come from the step before. Every claim carries the feedback it rests on.
Why the answer can be trusted
- Numbers are not invented
- Figures come from a query against your data. The model is responsible for the sentence, not the arithmetic.
- Every claim has feedback under it
- Quote, platform, date, rating. With nothing to attach, the agent says the data is thin instead of producing something plausible.
- It shows what it does not know
- If a source is not connected or the window is empty, the answer says so. Nothing is quietly extrapolated.
- Your data stays yours
- Feedback is never used to train models shared with anyone else. Stored and processed on servers in Russia.
What it does not do
- It does not forecast
- It answers on what customers have already said. Do not expect a revenue projection from it.
- It knows nothing outside your sources
- No Wildberries connected means nothing about Wildberries — and it will say so.
- It does not replace talking to a customer
- It shows what is being said and how often. Why sometimes still needs asking.
- It is not instant on everything
- Three years of history across forty sources takes longer than a question about last week.
What peopleactually ask it
Phrase it the way you would to a colleague. These are real questions, not examples of correct syntax.
Ask it aboutyour own customers
Thirty minutes on your own feedback. You ask the questions; we only connect the sources.